Returns Policy

Thank you for shopping with LensFayre.

We work really hard to ensure that you are 100% happy with your purchase and set very high standards to ensure that all items are in full working order before we ship them to you. However, please bear in mind that when dealing with vintage items, issues can arise unexpectedly at times. If this happens we will be happy to accept a return and find a quick resolution for you.

If you have any questions about your order or would like to request a return, please review the guidance on this page and then contact us using the form below.

In a Nutshell

• Unless stated otherwise we provide a 90 Day Warranty on all cameras. You can read our full warranty terms HERE.

• If you are dissatisfied with your camera for any reason, you can return it to us for a repair, replacement or refund.

• Read on for a full breakdown of our returns conditions 👇

• For non-faulty / change of mind returns, you have 30 days to send your purchase back to us from the day that it’s received.

• The buyer is responsible for the return postage and packaging.

• All items must be returned in the original condition in which they were sold.

• The buyer will be refunded for the item price (excluding any postage costs and less a 10% restocking fee) once we have received the item and confirmed that the conditions have been met.

• Etsy Customers: if your item was purchased on Etsy via an off-site ad, the associated ad fees will be deducted from your final refund total, in addition to the 10% restocking fee. Please note that Etsy do not allow sellers to opt-out of off-site advertising and the fees charged will not be refunded to us, for any reason, following a sale. Therefore, we must recover the costs for this if a return is requested for a change of mind / non-faulty item.

• If you find a fault with your item within the warranty period, please contact us as soon as possible to start the returns process.

• Once received and verified, we will offer a repair, replacement or full refund.

• As long as we have not shipped your order, you can request a cancellation.

• Pre-shipment order cancellations will incur a 3% transaction fee to cover the non-refundable platform fees we are charged when an order is placed

• If your item has already been shipped, you will need to wait for it to arrive and then request a return. All returns conditions outlined above will then apply.

• Etsy Customers: if your item was purchased on Etsy via an off-site ad, the associated ad fees will be deducted from your final refund total, in addition to the 3% transaction fee. Please note that Etsy do not allow sellers to opt-out of off-side advertising and the fees charged will not be refunded to us, for any reason, following a sale. Therefore, we must recover the costs for this if a return is requested for change of mind / non-faulty returns.

• All international returns must be clearly marked as a ‘Return’ on the customs form.

• Any international returns that are not correctly declared will result in any subsequent customs fees being deducted from the refund.

• Unfortunately we are unable to refund the returns postage on international orders, for any reason.

Import Tax

• Import duties, taxes and charges are not included in the item price or shipping charges and are the buyer’s responsibility.

• These fees are non-refundable

Why Has My Order Been Returned?

If your order tracking page shows the status ‘Returned to Sender’, it is likely due to one of the following reasons:

• Incorrect shipping address entered

• Package was being held at the customers local delivery office following a missed delivery and the retention period has exceeded.

If a delivery attempt has been unsuccessful, you will either be left a calling card advising you how to arrange for re-delivery and/or you will be able to check the tracking link provided in your dispatch email at any time to confirm current status of your package.

What Happens When My Order Is Returned?

If your parcel has been returned to us your order will be refunded as a non faulty Return and we will contact you within 5 - 10 Business Days to update you.

Will It Be Re-posted?

Unfortunately orders that have been returned to us can’t be re-directed to our customers again. If you would still like the item(s), you will need to place a new order through our website once the return has been processed.

Important, please note: if your order was returned to us due to an incorrect shipping address or a failure to arrange re-delivery or collection following a missed delivery attempt, we are only able to refund the cost of the item(s) and not the initial shipping costs.

• We cannot accept returns for items that have been damaged due to mishandling or improper use

• Please be aware that certain items have specific methods of operation and it is the buyer’s responsibility to do their research to ensure they understand how to correctly operate their item. If you have any questions at all, please do not hesitate to contact us - we’re always more than happy to help.

The above terms do not affect your statutory rights.

Please contact us if you have ANY other questions.